01

Free plan

The free plan is available without payment and can be used to evaluate the learning experience before upgrading.

02

Paid subscriptions

Paid plans are subscription products. Users may manage or cancel future billing through the subscription management flow.

03

Refund requests

Refund eligibility, time windows, and exceptions should be defined before launch. Contact support with account and payment details.

04

Service issues

If a technical issue prevents access to paid features, Eloq may review the account and determine an appropriate resolution.